Privacy Notice - Existing/Former Customers:
The Chimney Doctor Ltd is committed to Data Protection and guarding your privacy. We will only hold limited basic personal data from you such as your name and contact details that you supply, or that we are given, securely within the UK in order to provide The Chimney Doctor Ltd services and manage your account.
Receiving future Sweeping or Servicing Reminders: The Chimney Doctor Ltd would like to contact you in future to remind you when your appliance/chimneys periodic regular servicing is due. If you would like to be contacted in order to schedule your next sweep and/or service please advise us you wish to do so: If you opt out, and subsequently your appliance/chimneys periodic regular servicing is not undertaken when due it may affect your insurance cover or other agreements.
If you would like further information about how The Chimney Doctor Ltd uses personal data, including your rights to data correction and erasure, please contact Andrew Barnes via firstname.lastname@example.org
Data Protection Policy - The Chimney Doctor Ltd
The protection of Personal and Non Personal (Technical) data is recognised as being important and therefore will be managed protected and secured. All personal data will be treated confidentially in accordance with the EU General Data Protection Regulation (EU 2016/679) under the control of The Chimney Doctor Ltd.
Data Security: Hardcopy data will be secured within a locked environment at all times when in transit or storage and access will be granted to authorised persons only. Electronic data will be stored on laptop hard drives, protected by password protection, the laptops also secured within a locked environment when in transit (in vehicle) or use (office location). The Chimney Doctor Ltd will ensure that it maintains appropriate and current software protection on all electronic devices that it utilises. Authorised Persons and Data Sharing Only persons authorised by Andrew Barnes, the proprietor of The Chimney Doctor Ltd will be granted access to data. Andrew Barnes will be the nominated individual responsible for data protection. Personal Data may be shared with third party financial advisors and statutory bodies (HMRC) as part of the proof of invoicing and income required for accounts generation and tax audit purposes. Personal and technical data regarding services provided or appliance status data may be shared with the individual commissioning a service (landlord or agent) in the event that the resident is not the recognised owner or their authorised agent. It may also be shared with the Guild of Master Chimney Sweeps as part of its professional monitoring activities.
Data Retention and Deletion: Only the data necessary for the provision of the requested services and/or goods will be collected. It will be retained within the UK for the purposes of administering and managing customer and supplier accounts, and as required under statutory obligations. The data retention period will be determined by applicable legislation, in particular the requirement to provide evidence for tax audits 7 years after the end of the financial year to which the information applies. If not determined by legislation, data will be deleted 2 years after the end of the enquiry or service/goods provision to which it applies. Data will be securely destroyed and/or disposed of after the end of the defined retention period.
Data Breach Monitoring: Under the GDPR there are strict requirements for the notification in the event of a data breach. If there is reasonable grounds to believe that any personal data has been lost, the applicable GDPR notifications will be made as required to the ICO and/or the individual data subject. The Chimney Doctor Ltd will act on any notification that personal data may have been breached, and separately will undertake periodic review to ensure all hardcopy data remains secured.
Transparency of Data Processing and Data Subjects Rights: Under the GDPR all personal data should be processed lawfully, transparently and fairly. To ensure that data subjects are aware of their rights, The Chimney Doctor Ltd will provide individuals with Privacy Notices which set out what personal data is processed, for what purposes and why, and who it is shared with. In addition, they will be advised of their rights including their right to see, amend, and have erased their personal data. In support of this, individuals have the right to make a personal data Subject Access Request that will be responded to with one month as per the GDPR requirements. Where required, individual consent will be required for any activities that require consent, such as direct marketing for instance if undertaken.